Manisha Chaudhary

Caretel Infotech Ltd

Caretel is part of the Dalmia group (a leading Indian conglomerate with GHCL as its flagship company). The group has diverse business interest including Chemicals, Telecom, IT Enabled Services, Tobacco, Explosives, Dairy products, Textiles, Resorts and others. As part of its expansion strategy, the company has focused into the area of Multimedia Contact Centers including Business Process Outsourcing. Caretel has achieved substantial success in the domestic market by acquiring major multi-national clients in the Automobile, White Goods, FMCG, IT, Telecom, Entertainment, Finance and Insurance sectors. Some of the key clients amongst an impressive list of over 60 major corporations. We are running Kisan Call Centre Services and at present operating with 124 seats from 16 business locations to 25 Delivery centers in 20 cities.. It is a prestigious project of Ministry of Agriculture to provide single window helpline to the farming community of the Nation. The services were inaugurated by Prime Minister in the month of Jan-04 and operate for 24 hours a day, 7 days a week. Caretel has a rich experience of handling upto 180 million CTI calls per annum, along with large back-office operation, which is one of the highest in the country. The company operates IT enabled services in top 13 business cities of India including Delhi, Mumbai, Calcutta, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Kanpur and Chandigarh - again one of the most geographically diverse IT enabled operations in the country. With over 10 years of experience, Caretel has well-established processes, confirming to ISO 9001 standards. Caretel has been handling the BPO operation for various clients, which includes multilingual e-book publishing, data entry and processing etc for private and government organizations. We are handling complete processes like Bill generation, printing, payment collection and follow-ups for Telecom and Insurance segments.