Melane Arroyo

Special Care Pharmacy Services

Special Care Pharmacy is the leading independent specialty pharmacy in Puerto Rico. We bring specialty drugs and patient care services to people dealing with chronic and complex conditions such as cancer, inflammatory and autoimmune conditions, bleeding and rare genetic disorders, multiple sclerosis and infectious diseases, among others. In addition to specialty drugs, we offer patients numerous personalized services, including pharmaceutical counseling, patient education and adherence programs, prior authorization assistance, third-party financial aid, 24/7 emergency assistance and more. We also help patients address their unique medication needs and challenges by collaborating with doctors, health insurance companies, and drug manufacturers. Special Care Pharmacy has the advantage of being a Puerto Rican company that understands the local cultural forces that shape the expectations and habits of patients, as well as the business practices of physicians, insurance companies and PBMs on the island. The patients we serve are our reason for being. Creating the best experience possible for them is our obligation. OUR MISSION is to work collaboratively with other healthcare professionals to provide optimal pharmaceutical care to all patients, promoting positive patient outcomes and adherence to therapy. OUR VISION is to provide optimal patient care and improve patient outcomes to meet or exceed customer expectations. Special Care Pharmacy and its employees will be recognized for bringing excellence and quality in every service provided.