Michael Kerston

Service Systems Associates

Service Systems Associates (SSA) is an award-winning visitor amenities company. We partner with Cultural Attractions across the country to deliver innovative ideas that sustainably grow visitor participation and develop competitive advantage through powerful customer experiences. What matters most in today's business climate is the design and delivery of innovation value. Meeting this goal demands the simultaneous application of creative thinking and innovative design, followed by operational execution. The concepts provided by SSA focus on our client's expectations of enhancing the visitor's overall experience, and to do so in the context of their mission related programming. Often we seek out new business opportunities where we can contribute to align with their mission through innovation, and with our client's aspirations for exploring ways for amenity systems to intersect with cultural programming. Our goal is to become an extension of the programming itself - we look to reset quick service dining, catering, and retail design so that they are positioned as immersive extensions of the culture of the venue. Each location has outstanding, talented individuals who put visitor experience and customer service first. The fun and family feel of SSA's culture provides an amazing work experience promoting growth from within, creating rooted industry knowledge and expertise. The vast nature of the different types of locations create an amazing staff of culinary experts, operations, sales, retail buyers, and everything in between.