Michael Machado

DevRev

AI is meaningless without a knowledge graph, and no modern business is complete without one that combines both its product and customer. At the core of DevRev lies a knowledge graph that interconnects data across all departments, including support, sales, engineering, product, and customer success. With this data web as the foundation, the company brings the power of LLMs and Analytics to build copilots that connect everyone together to care about the customer. This new CRM, called OneCRM, streamlines real-time collaboration between departments and customers, and for the first time, integrates product development teams with customer relationships. With the DevRev Support App, you can create a GPT chatbot in less than 5 minutes, and use a modern ticketing engine that's converged with your product teams and powered by AI co-pilots. Through the DevRev Build App, you bring customer voice to software development and a modern system of record for issue tracking, sprints, and product enhancements. Whether you use a single DevRev app or multiple, you can sync bidirectionally with existing systems, empowering AI copilots for customer support, software development, product management, and eventually for growth.