Naglaa Rafat

NAOS Solutions

NAOS MARKETING IS AN EXPERT IN MANAGING CUSTOMER RELATIONSHIPS AND CUSTOMER EXPERIENCE. Created in 2007, NAOS Marketing is an Egypt-based company that delivers inbound & outbound Customer Relationship services from its in-house multichannel and multilingual contact center. The company focuses on every aspect of customer service and telemarketing, from pre-sale and after-sale, to market research and digital marketing. NAOS Marketing is also a top-quality BPO provider for international, regional, and local partners in Human Resources Management (recruitment, insourcing, payroll, training, etc.). Counting with a team of 1,200 fully-trained and experienced contact center agents, the company has forged itself a path in this highly competitive environment. OUR VISION To become one of the leading key players in the sector of international contact centers and BPO providers in Egypt and a reference in terms of quality. OUR MISSION To provide quality and added value to our global and top brand clients through adapted and tailored solutions to guarantee them the best possible Return-On-Investment. MAJOR PRODUCTS & SERVICES • Telemarketing/customer service • CRM and call center management • Human Resources Management (recruitment, insourcing, payroll, etc.) • Training on sales, negotiation, marketing • International market surveys Areas Served: NAOS Marketing is present in Europe (France, Spain, Switzerland) and Middle East (Egypt, Lebanon, Sudan, Palestine, Algeria, Morocco, KSA), and North America (the USA and Canada). NAOS Marketing is very proud to share the following VALUES with all NAOSians: - Quality, Quality, and Quality - Honesty - Customer-centered - Innovation - Empowerment of people - Agility