Nikita Lalwani

QDegrees

QDegrees Services, we are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging the customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…" We specialize in, • Empowering your businesses to enhance customer lifecycle • Customer Journey Mapping, Voice of Customer and Research • Developing world class AI based IT products • Enterprise level application development & consulting Our in-house SaaS based products: 1. Survey CXM: NPS Survey Software 2. DoYourSurvey: DIY Research Tool 3. QAViews: Interaction Audit Tool 4. SamparQ: Employee Engagement Platform 5. glueple: Human Resource Management System 6. ChecklisTree: Online checklist creation & management 7. LeadOYE: Lead Management Tool 8. shopperXM Our consulting services 1. Mystery Shopping and Compliance audits, 2. Interaction Audits (Calls, email social media, chats) 3. Process writing and re-engineering 4. ISO Consulting 5. Competition Benchmarking 6. Market Research 7. Contact center operations 8. Fleet management & field services With over 60+ delighted clients, 160+ ongoing projects, 8 SaaS-based products, and an ever-growing team of experts, QDegrees Services is well on its way to becoming the global leader in customer experience strategy and deployment. Finally, we are all about "Creating Happy Customers…"