Paul Estrella

inConcert

For more than 20 years, we have developed contact center solutions for hundreds of Financial Services, Telecommunications, Retail, Utilities and BPO customers across the globe. Our cloud-based omnichannel contact center platform services more than 8 billion annual interactions and is proven to enhance customer experience across all channels of communication, optimize operational costs and improve agent efficiency. Our feature-rich and modular contact center suite is enriched with Artificial Intelligence and includes uniquely integrated marketing automation, sales CRM, helpdesk and collections apps. We also support our global customers with best-in-class business process consulting, exceptional technical skills and a broad range of certified system integration capabilities. With inConcert, you will turn every customer interaction into a lucrative business opportunity.