Paul Lorimer

Vizolution - a Lightico company

We're dedicated to helping organisations make great customer journeys effortless. We believe that customer experiences should be as efficient as possible, and that customers should be able to complete journeys in the method that suits them best, via the device of choice. Our platform is used by global enterprises across 13 countries to enhance their offering. We have received numerous accolades for CX innovation, including at the UK Customer Satisfaction Awards, European Contact Centre and Customer Service Awards and CCA Excellence Awards. As a company, we understand that delivering effortless experiences to customers at an enterprise level poses a unique set of challenges. Whether it is maximising the efficiency of operations, exceeding customer expectations or meeting industry regulations, we're trusted by leading global businesses to deliver solutions that create best-in-class customer journeys and allow organisations to surpass their KPIs. This improves conversion rates, efficiency and compliance for businesses, and means happier customers. And the beauty of it is that customers don't have to download any software or apps.