Phillip Kim

CloudCookies

CloudCookies formed in 2021 by founding members of the Amazon Connect service at AWS. We offer hands-on experience from over 60% of AWS's 100 largest Amazon Connect customers since it's launch in 2017. We provided direct consultation to AWS Professional Services, Product, Sales, Solution Architecture, and helped directly shape and mold Amazon Connect and Amazon Lex into the services they are today. We offer Implementation, Training, Support, and Consultative Services for Amazon Connect, Amazon Lex, and AWS Machine Learning services, specializing in business process automation and conversational design. Our experience provides us with a holistic view of development, implementation, and support for small, mid-sized, and enterprise businesses across all verticals and geographies. Our experience allows us to quickly and effectively communicate, solve problems, and deliver results for companies of all sizes, locations, and levels of technical acuity. With cloud-based Machine Learning more accessible than ever before, friction-less self-service has become an effective way to reduce cost and improve customer experience in the contact center. For enterprise contact centers, reducing seconds from customer interactions, enabling self-service, and accurately predicting contact intent equates to millions in cost savings and performance improvement. Don't start from scratch. We can help.