Rachana Sharma

Holcim Global Hub Business Services

Holcim Global Hub Services Private Limited has been set-up as the captive business services center in 2019 in India to support Holcim group globally. Currently, the center is fully operational and is servicing 25+ operating entities across Europe, Australia & New Zealand, LH Trading and India. We aim to deliver sustainable value to the business driven through innovation, hyper automation, talent and exceptional collaboration with our operating entities and regional service centers. With our world class business practices and focus on the digital, we have built intelligent automation CoE and have accelerated automation of various critical processes, including using central data and process mining tools. With young and dynamic employees, we are also leveraging modern technology such as machine learning, AI, NLP and deploying multiple digital solutions in collaboration with our IT and LH MAQER (LH global start-up initiative on digital). Our quick, flexible, and insightful partner and market-centric solutions are aimed at improving business effectiveness and contributing towards the bottom line of the group. With a focus on agility and user experience, our ambition is to become a trusted partner and innovation Centre for LH operating entities across the globe. Our current services portfolio includes • Procure to Pay • Record to Report • Order to Cash • Contact center • Master data management • Hire to retire • Reporting & Dashboards • Internal controls compliance • Business Analytics • Intelligent automation