Raghu P

LatticeBridge Infotech Pvt. Ltd.

LBIT empowers the companies with the ability to meet and surpass "customer expectations" for higher quality, proactive customer care, and ensure a comfortable, welcoming and friendly experience towards products and services of company. By smoothing Company2Customer interactions and making back-end systems easily reachable, our solutions help ease the most common sources of customer frustration. LB has several solutions to help an enterprise to achieve the full life-cycle of Customer Lifecycle Management (CLM), through a set of state-of-the-art technologies working in tandem. Technologies include, Voice based interactions (ASR + Contact centre), Web chat, Voice Biometrics, Face Recognition, Gesture Recognition, Digipen & Paper technology for data capture in forms processing solutions (FPS), Mobile Apps (MA), Outbound Dialler (OBD), Contact centre (CC), Digital Signage & Interactions kiosks etc.. Geo-spatial Analytics tools include, Spatial Information System (SIS) products and services are marketed under the brand name Spinfo. Added prestigious customers in India, Singapore and M.EAST besides consolidation of key accounts in Telecom industry in India.