Rick Lynch

DisputeHelp

DisputeHelp provides acquiring banks with white-label dispute management solutions for their merchant portfolios. This creates new revenue streams for acquirers by adding value to their existing merchant services while giving them robust administrative oversight of these processes. We integrate highly-effective dispute management tools into a single card-agnostic endpoint so merchants save time and money to focus on their core business. DisputeHelp manages post-authorization threats to merchant revenue such as fraud, disputes and chargebacks. Through DisputeHelp, our clients' merchants can deflect unwarranted disputes, eliminate chargebacks and recover revenue lost to first-party fraud. Our solution can be scaled and customized to the enterprise needs of the acquirer. With reduced fraud and dispute ratios, merchants can process more volume with less false declines. We serve clients in 20 countries across Europe, Asia, and the Americas with offices in North America and the EU. The DisputeHelp suite of services covers transactions worldwide, in each transaction's currency of origin. Thanks to our partnerships with Visa's Verifi and Mastercard's Ethoca, we cover disputes globally from all Visa and Mastercard issuers, along with American Express and Discover.