SM Shawon

Citizens Bank PLC.

Vision Statement: • To be the most preferred bank of first ranking choice in the industry. • To become one of the finest banking financial institutions in terms of compliance status on all the regulatory issues • To be purpose driven institution geared to transformation of challenges into opportunities. • Our underlying motto is to ensure financial welfare of our valued clients across the different segments through wide range of financial products & services. • To ensure sustainability of performance in all the core areas of banking operations. • To protect and promote the interest of our most valued depositors as their safest custodian. • Maximization of the value of investment of our shareholders and uphold their interest at any cost. • Our bank will be the teach-savvy one ensuring well equipped, structured and secured ICT system. We believe accepted level of convergence of process, people and technology will create enabling environment for success. Mission Statement: • To explore and exploit all the avenues by leveraging the existing and emerging opportunities as well as adoption of updated fin-tech to provide hassle free customized banking services in a very cost efficient manner. • To carve a competitive and distinctive position in the banking industry. • We aspire to acquire and uphold the trust of our constituents/stake holders by maintaining the highest possible ethical standard. • To build up sound, well diversified, sustainably performing Credit Risk portfolio with constant effort to restrain the growth of NPLs treating it as the corrosive factor for the financial health of the bank. • To build up strong risk management culture. • We shall continue our relentless efforts to protect, promote and uphold the interest of our clients/depositors, towards creation of economic value proposition and shall always remain systemically responsible for our promoters and shareholders as well as others stakeholders.