Sameer Faisal

ccc by stc

ccc by stc is a leading customer experience management BPO company, headquartered in Riyadh, Saudi Arabia. We are currently present in two strategic locations across KSA, with a stronghold of 5000+ employees of both genders and are backed by strong financial stability and a high Saudization rate. Our differentiated innovation, agility, expertise, and flawless execution enable us to deliver excellence in customer experiences and obtain high-performance results for our clients with every project we undertake. Our spectrum of seamless solutions spans outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. We offer a variety of Solutions and Services that fit the business needs of different vertical markets with a strong services roadmap that can go beyond customer expectations. We apply best-in-class practices to offer omni-channel operations to ensure that our outcomes for our clients are of the highest quality, scalability, and productivity. OUR BACKGROUND IN BRIEF ccc is a joint-venture entity between stc, the 10th largest telecom company in the world serving over 160 million customers in 7 different markets and the US based Global Startek, a conglomerate customer experience management company, operating in 61 global locations for over 150 clients across diverse sectors. CCC stands as the industry forerunner as we leverage the domain experience of Global Startek with strong local image of stc. AWARDS AND RECOGNITION 1. Contact Center of the Year 2. Best Mega OSP in the Middle East 3. Best Work Environment in the Middle East 4. Best Female Center in the Middle East / Women Empowerment