Sergio Ferrero

Knowledge Values

Did you know that employees spend 20% of their time searching for information? In a recent report by Delphi it shows that on average employees spend a full workday per week trying to find the information they require to perform their jobs, this equates to 2.5 months a year or 20% of your salary costs! Knowledge Values transforms clients from information-based into knowledge-based organisations. Reducing their document piles and operational costs with at least 30%. Turning their most valuable asset "knowledge"​ into a sustainable competitive advantage. We do that by our Advanced Knowledge Services consisting of our Smart Content Design concept and our intelligent tooling Match. Other than the classic way of managing knowledge in companies, this truly unique method and tooling makes knowledge and processes easy to manage and change by the business themselves! No hard coded programming needed making IT facilitating and process changes operational in the blink of an eye. Needless to say that savings and business improvements are immediately visible and beyond ever expected. For the contact centre market we have developed the Award winning "Intelligent Service Desk"​ saving our clients millions of euros on a yearly base. For a client in the financial sector we have developed the "Smart Mortgage Advice application"​ and for a client in the healthcare / assurance sector we have developed a "Online Intelligent Digital Education Advice"​ module. We deliver a ROI within less than 1/2 year. So unravel your company's complexity, unleash your enterprise knowledge and be the agile and top servicing company employees and customers are so desperately in need of!