Sharon Smith

InfoCision Management Corporation

InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years. With locations in the US, Puerto Rico, Mexico, and Philippines, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it's customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI. Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement. As your brand's ambassadors, our interactions with your valued customers positively impact their commitment. Our team of experts serves as an extension of your organization and helps you make informed marketing decisions to find, serve and keep your customers for life.