Somaya Castillo

ProtelBPO Limited

Protel BPO is a Belize-based nearshore contact center that provides businesses with customer support and business process outsourcing solutions reminiscent of U.S.-based contact center companies. With English as their first language, Belizeans are able to seamlessly communicate with U.S. customers. Close proximity to the U.S. means our contact center agents are savvy about American cultural references, making conversation with customers effortless and engaging. Protel BPO boasts an open-door policy that ensures input from contact center agents is not only welcome but also encouraged. Their contribution to the enhancement of our business processes enables Protel BPO to provide your customers with top-notch experiences. Our open-door policy also yields high employee satisfaction and low turnover, resulting in contact center agents that are more experienced with honed contact center skills. With competitive pricing and enthusiastic agents, Protel BPO is the best inbound call center solution for the retail, transportation, franchise support, ecommerce, technology, education, insurance, publishing and home warranty sectors.