Ussanee Kitticharurak

Teledirect Telecommerce

Teledirect provides multinational organisations with business process services to improve their customer service or to accelerate their sales. We operate state-of-the-art contact centres in Singapore, Hong Kong, Malaysia, Thailand, Philippines, China, Japan and Spain. We have a track record of success in the airline, luxury, insurance, banking and technology sectors. Recruiting right, training and developing, coaching and providing quality assurance are the pillars of our success. Great infrastructure and robust analytics also help our employees outperform and to maintain high standards of quality.