Zuzana Machova

Crystal Call, a.s.

Crystal Call is a multinational corporation that actively collaborates and outsources the complete contact center solutions (call centers). Thanks to the most up-to-date technology and a staff of trained professionals, we belong to Europe's elite in telemarketing and customer care services. Every year we successfully handle more than 450 projects and campaigns for clients from the whole of Europe. We are a service provider of MULTILANGUAGE call center services in 24/7 operation. The main languages are Slovak, Czech, Hungarian, Romanian, English, German, French, Polish, Slovenian, Russian, etc. We provide you fully most up-to-date contact center services 24/7: • New customers acquisition, cold calls • Telesales, cross-sell, and up-sell activities • Debt recovery, credit collection • Telephone market research and surveys • Customer retention programs • Appointment setting • Mystery shopping • Customer care and Order lines • E-commerce support by call center means, invoicing and logistics included • Audiotext services, Premium numbers, 0-800 • Call center technology lease and implementation • B2B database rental, update, and creation • CRM implementation • Direct mailing, E-mailing, Fax-mailing, SMS marketing • Back office activities • Documents digitalization and archiving • DM and Customer Care analyses and consulting • Training process - communication skills, sale abilities • Consulting • IVR