跨境电商相关颜色商品没有库存的回复范文

对于没有存货的商品，客服人员除应告知客户实际情况外，还应尽可能地给客户推荐其他相关商品，以提高店铺总体销量，可以参考下面的范文。

范文：

Dear X X X,

We are sorry to inform you that the light blue colour dress is out of stock at the moment. We will let you know once we fill up our inventory. 

Also, we'd like to recommend other popular colors, which are also very hot-selling in this summer. Hope you will like it.

You can click on the following link to check them out. Thank you!

Best regards.

Rosa

范文：

Hi, there! Sorry we don't have that colour in stock now, Do you mind if recommend you to some other similar dresses which are also very popular? I bet it must look great on you!

范文：

Good morning/afternoon/evening! Sorry that the item has been sold out. Could you like to try on the other shirt? These are our hot-selling items.

范文：

Thanks for your quick payment, but we're sorry to tell you that one of your item is not in stock now.

Just wonder if you want to change another similar with different styles. The photos had been sent to your mail box. Just choose the one to replace another not in stock or you just want your money back. We will await your reply. Please accept our sincere apology for such a problem.

If you need anything, please feel free to contact us.

Kind regards

范文：

Thanks for your order, but we're sorry to inform you that your item has been sold out. Just wonder if you would accept a full refund or new replacement. Please accept our sincere apology for such a problem. We will await your reply.

If you need anything, please feel free to contact us.

Kind regards.

常用短语：

out of stock 没有库存    in stock 有存货

sold out 卖光了              replacement 代替     inventory 库存

跨境电商相关颜色商品没有库存的回复范文 常见问答(FQAS)

跨境电商商品的库存量受到供应链环节的影响，可能是由于供应商的库存不足或者高峰期商品供不应求的情况。建议您及时关注商品的库存情况，并可以选择其他颜色的商品进行购买。

在这种情况下，您可以选择是否换购其他颜色的商品，或者申请退款，具体的操作步骤可以联系平台客服进行咨询。

通常情况下，跨境电商平台并不支持对没有库存的颜色提前预定，建议您可以关注商品的库存情况并在有货的时候及时下单购买。

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