赔偿

赔偿报告可以提供所有赔偿的明细，包括由您申请的赔偿和自动生成的赔偿。

对于由您申请的赔偿，点击问题编号可以查看详情。对于与买家退款相关的赔偿，点击亚马逊订单编号可以查看详情。

注意： 如果一项买家退款涉及多件商品，我们不会提供每个商品的详情。

赔偿得到批准后，可能最多需要五天才会显示在报告中。如果我们在同一天内处理了针对同一问题的多项赔偿，则可能将其合并成一个单项交易金额。

字段定义

亚马逊官网原文详情：   

Reimbursements report (overview)

The Reimbursements report provides itemized details for all reimbursements, including those requested by you and those that are generated automatically.

Reimbursements appear in your account 4-5 days after the reimbursement is approved.

Tip: For information about FBA customer refunds, see FBA customer returns report (overview).

Reimbursements also appear in the Payments report. To locate a reimbursement:

1. In the Payments report, click Transaction view.

2. In Filter view by, select Other.

3. In the Product Details column, search for Balance Adjustment or FBA Inventory Reimbursement.

For the reimbursements that you requested, use the case ID in the report to view the details. For reimbursements associated with a customer refund, use the Amazon order ID in the report to view the details.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.

Field Definitions

Online report header	Downloadable report header	Description
Date	approval-date	The date the reimbursement was approved.
Reimbursement ID	reimbursement-id	The unique identifier for this reimbursement. Each reimbursement may include multiple line items.
Case ID	case-id	The unique identifier assigned to the case when you request a reimbursement.
Amazon Order ID	amazon-order-id	The unique identifier assigned to the customer order. This field is empty if the reimbursement is not associated with an order.
Reason	reason	The reason for the reimbursement (for example, Damaged: Warehouse).
Merchant SKU	Sku	The merchant SKU (stock keeping unit) is the unique identifier you assigned to your product.
FNSKU	fnsku	The fulfillment network SKU (stock keeping unit) is the unique identifier Fulfillment by Amazon assigned to your product.
ASIN	asin	An ASIN (Amazon Standard Identification Numbers) is a unique identifier assigned by Amazon to products in the Amazon product catalog. The ASIN can be found on the product detail page.
Title	product-name	The name of your product.
Condition	condition	The condition of your item (for example, New).
Quantity	quantity	The total number of units reimbursed for this line item.
[Does not appear in the online version]	currency-unit	The currency for the applicable marketplace.
Amount Per Unit	amount-per-unit	The per-unit reimbursement amount for this line item.
Quantity Reimbursed [Cash]	quantity-reimbursed-cash	The total number of units reimbursed with cash.
Amount Total	amount-total	The total amount of the cash reimbursement for this line item.
Quantity Reimbursed [Inventory]	quantity-reimbursed-inventory	The number of units reimbursed with inventory.
Quantity Reimbursed [Total]	quantity-reimbursed-total	The total number of units reimbursed with either cash or inventory (Quantity Reimbursed [Cash] + Quantity Reimbursed [Inventory]).

文章来源：亚马逊官方网站

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

亚马逊会根据不同情况提供不同的赔偿方式,主要包括退款、重新发货商品等。如果您对购买商品有任何质量问题或不满,可以及时与亚马逊客服沟通进行投诉并提供凭证类材料,亚马逊会认真处理您的申诉。

一般需要提供的证据包括:1. 订单或发货信息截图;2. 商品问题的图片或视频凭证;3. 与客服沟通过程的截图记录。有些情况还需要提供商品本身作为证据,以帮助亚马逊了解问题。提供详细真实的证据有利于亚马逊确认您的诉求协助处理。

如果在返修或者退货过程中商品被寄回的物流公司丢失,亚马逊也会根据实际情况进行赔偿或重新发货。您需要主动与亚马逊客服反馈情况,提供相关物流单证及跟踪号码,亚马逊会主动调查并给予相关处理。

如果对亚马逊给予的处理结果或赔偿方式不满,您可以与客服反馈理由并提供相关证据进行再次投诉,亚马逊的客服团队会认真再次审核。但一般不建议多次讨论,如果真的认为处理不公可以选择第三方进行维权。