退款款项和管理费用

向您支付买家退款费用时，亚马逊会根据商品所属的商品系列和订单金额来确定向您退回的订单相关费用金额，以及亚马逊从此笔费用中扣留的金额。

为媒介类商品订单退款

当您为媒介类商品（图书、音乐、影视和 DVD）发放全额退款时，亚马逊将退还与原始订单相关的所有费用。 当您为媒介类商品发放部分退款时，亚马逊将扣留非固定交易手续费，并将最初收取的订单销售佣金按一定比例存入您的账户，具体取决于您向买家退还的金额在商品价格中所占的百分比。

对于个人卖家，亚马逊还将扣留 $0.99 的固定交易手续费。（专业卖家无需支付此费用。）

有关计算示例，请参阅媒介类商品的部分退款。

为非媒介类商品订单退款

当您为非媒介类商品发放全额退款时，对于退款的每一款商品，亚马逊将扣留原始订单相关费用的 20%（最高 $5）。此金额将作为退款管理费用扣留。我们存入您账户的金额是用您最初为退款商品支付的订单相关费用减去退款管理费用计算得出的。

当您为非媒介类商品发放部分退款时，对于退款的每一款商品，亚马逊将扣留原始订单相关费用的 20%（最高 $5）。亚马逊会将最初收取的订单销售佣金按一定比例存入您的账户，具体取决于您向买家退还的金额在商品价格中所占的百分比。如果您为软件和视频游戏订单发放部分退款，亚马逊还将扣留非固定交易手续费。（专业卖家无需支付此费用。）

如果您为订单中的单个商品退款，那么亚马逊将扣留最多 $5 的退款管理费用。如果您为同一订单中的两个不同商品退款，那么亚马逊将针对每个商品扣留最多 $5 的退款管理费用，总额不超过 $10。由于该公式是针对退款中每一个单项商品计算得出的，当您为多个同款商品退款时，亚马逊将针对该款商品扣留最多 $5 的退款管理费用。

有关非媒介类商品订单的退款管理费用的更多信息，请参阅退款管理费用计算示例。

涉及税务计算服务的退款

有关亚马逊税务计算服务费用的信息，请参阅税务计算服务条款。

亚马逊官网原文详情：   

Refund Credits and Administration Fees

When reimbursing you for a buyer refund, Amazon determines the amount of the order-related fees that are credited back to you and the amount of such fees that Amazon retains, based on the item's product line and the order amount.

Refund media orders

When you issue a full refund for a Books, Music, Video, and DVD (Media Product), Amazon will refund all of the original order-related fees.When you issue a partial refund for a Media Product, Amazon retains the variable closing fee and credits you a proportional amount of the referral fee originally charged for the order, based on the percentage of the item price you refunded to the buyer.

For Individual sellers, Amazon also retains the $0.99 fixed closing fee. (This fee is waived for Professional sellers.)

For sample calculations, see Partial Refunds for Media Products.

Refund non-media orders

When you issue a full refund for a non-Media Product, Amazon retains 20% of the original order-related-fees, up to a maximum of $5, for each line item in the refund. This amount is retained as a refund administration fee. We will credit you the amount of the order-related fees originally charged for the item you refunded, minus the refund administration fee.

When you issue a partial refund for a non-Media Product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refund. Amazon credits you a proportional amount of the referral fee originally charged for the order, based on the percentage of the item price you refunded to the buyer. For partial refunds of Software and Video Games orders, Amazon also retains the variable closing fee. (This fee is waived for Pro Merchants.)

If you refund a single item in an order, Amazon retains no more than $5 as a refund administration fee. If you refund two different items in an order, Amazon retains up to $5 for each item, for a maximum of $10 as a refund administration fee. Because the formula is applied to each individual line item in a refund, when you refund multiple quantities of a single item, Amazon retains no more than $5 for that line item as a refund administration fee.

For more information about the administration fee for refunds of non-Media orders, see Refund Administration Fee Sample Calculations.

Refunds with tax calculation services

For information about fees for our tax calculation services, see Tax Calculation Services Terms.

文章来源：亚马逊官方网站

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常见问答(FQAS)

亚马逊会根据不同原因收取不同数额的管理费用。一般退货不须支付管理费,但如果是您自愿无故退货,亚马逊可能会从退款金额中扣除少许管理费用。

亚马逊承诺7个工作日内完成退款。一般情况下,正确提交退货申请及邮寄退货商品后3-5个工作日内即可看到退款到账。个别复杂情况可能需较长时间处理。

是的,退款金额将完全返还您原订单中支付的商品价格,不包含任何运费或税费等附加费用。

您可以登录亚马逊账户退款状态页面查看退款处理进度。退款一旦成功,状态将显示为“已完成”。您也可以查看账户余额或财务交易记录核实退款已到账。