使用Shopify Inbox所需的员工权限有哪些呢？

使用 Shopify Inbox 所需的员工权限

店主和拥有所有可用权限的员工可以使用所有 Shopify Inbox 功能。只有拥有所有可用权限的员工才能管理聊天服务时间。零售员工无法访问 Shopify Inbox。

若要使用团队对话，您需要将有权访问 Shopify Inbox 的员工添加为您商店中的员工。员工需要以下权限才能访问所有 Shopify Inbox 功能。

Shopify商户官网原文详情：

Required staff permissions for Shopify Inbox

Store owners and staff who have all the available permissions can use all the Shopify Inbox features. Only staff who have all the available permissions can manage chat availability. Retail staff don't have access to Shopify Inbox.

To use team conversations, you need to add staff who have access to Shopify Inbox as staff members in your store. The staff members need the following permissions to access all the Shopify Inbox features.

Required permission	Description
Products	Enables your staff to share products.
Customers	Enables your staff to perform the following tasks: manage chat availability respond to custers and manage saved replies share products share discount codes or view discount codes that were created by other staff create a draft order or view draft orders that were created by other staff
Discounts	Enables your staff to share discount codes or access discount codes that were shared by other staff.
App and channel access	Enables your staff to manage chat apps that are connected to Shopify Inbox. You only need to give this permission to the staff members who you want to manage apps and sales channels. Staff members who do not have this permission can still use the apps and sales channels.

文章内容来源：Shopify商户官方网站

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

Shopify Inbox是一个内嵌的客服平台,它允许商户与客户在线对话。它可以整合到您的Shopify商城中,从而提供一站式购物和支持体验。

为了使用Shopify Inbox,您需要以下员工权限:

• 拥有\"管理员\"或\"客服\"角色。这些角色可以访问Inbox面板并处理商品询问。
• \"管理员\"角色还可以管理其他客服人员和对话。

主要区别如下:

• \"管理员\"可以管理所有内容,包括其他客服成员和对话。
• \"客服\"成员只能访问对话,但无法添加或删除其他客服成员。

您可以通过以下步骤添加员工并指派角色:

1. 登录您的Shopify管理面板。
2. 导航到“员工”下的“所有员工”。
3. 点击“添加员工”。
4. 输入员工详细信息并选择“管理员”或“客服”角色。
5. 点击“保存”。