wish商户官网原文详情：

Partial Refunds FAQ

To help improve customer experience while allowing merchants to retain partial payments of a given sale, starting July 30, 2019 4:00PM Pacific Time, orders with refund requests may be eligible for partial refunds. For refunds requested by customers after July 30, 2019 4:00PM Pacific Time, the corresponding orders may be eligible for partial refunds. We've created this FAQ to share more details about partial refunds with merchants:

1. How is the partial refund calculated?

Wish may determine a partial refund is the best course of action in the interest of both the merchant and the customer. The percentage of partial refunds varies for each order and may be evaluated based on different refund reasons. This percentage is calculated at Wish's sole discretion in order to optimize the customer experience. Not all orders are eligible for partial refunds. Wish may still decide to issue a full refund to optimize the customer experience. 

2. Where can I view the partial refund amounts?

Merchants can view refund amounts (including partial refund amounts) via Merchant Dashboard and/or API:

On the Merchant Dashboard, merchants can view (partial) refund amounts and partial refund percentage in the Refund details section of the Orders > History > Order details page.

For API users, merchants can view (partial) refund amounts via the Order GET pathways:

• api/v2/order

• api/v2/order/multi-get

• api/v2/order/multi-get-fbw

The order API get calls will return each refund event with refund time, refund amount, merchant responsible amount and refund reason.

 文章内容来源：wish商户官方网站  

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

部分退款属于一种退款操作,商户可以在交易完成后partially refund部分金额给用户。常见流程为:进入后台–>点击需要退款的订单–>点击\"Partial Refund\"–>输入需要退款的金额–>提交。一般1-3个工作日内到账。

部分退款金额必须是一个原订单金额的部分,且不能超过原订单金额。例如如果原订单金额是100元,则部分退款可以是20元,30元等,但不能超过100元。退款后余额即为原订单金额减去退款金额。

登录商户后台->交易管理->退款记录即可查看当前账期内的所有退款记录,包括完全退款和部分退款,记录中会显示原订单编号、退款金额以及状态等信息。也可以根据日期和订单编号进行查询。