How to verify and confirm customer address?

While fulfilling an order, merchants may send a request to the customer to verify and confirm the shipping address. Once the customer has confirmed his/her shipping address, merchants will receive a notification.

To verify a previously unverified customer address, simply navigate to the Orders > Unfulfilled Orders page, click the customer name under the "Ship to" column. In the popup modal that follows, click "Request Verification" in the "Address status" section:

A request will be going out to this customer via several notifications to remind them to verify their shipping address, so that his/her order can be shipped to him/her timely and properly. In the meantime, the "Address status" will change to "pending verification". Once verified, the "Address status" will be "Verified".

 

Frequently Asked Questions:

Why can I verify the address for some orders but not others?

If the customer's shipping address has previously been verified for a different order, either by the customer or by confirmed delivery tracking information, the "Address status" will be "Verified", so merchants do not need to send a verification request.

Will the fulfillment time be extended for orders where I am waiting for the customer to verify their shipping address? Will I receive penalties for “Late Confirmed Fulfillment” or “Late Wish Express Delivery”?

In some cases, the acceptable fulfillment time for an order may be extended by up to 48 hours (Wish Express orders: 48 working hours), and this extension may be taken into consideration for Late Confirmed Fulfillment and Late Wish Express Delivery penalties as well. The remaining acceptable fulfillment time for an order is shown to merchants on the Orders > Unfulfilled Orders page. In general, merchants are encouraged to take the appropriate actions on unfulfilled orders as soon as possible.

I have an order that is waiting for the customer to verify his shipping address, but there is not much time left for me to properly fulfill the order. What should I do?

Please allow at least 48 hours (Wish Express orders: 48 working hours) for the customer to review and verify their shipping address. If the customer still has not verified their shipping address within this time, and you are able to confirm and prove that the provided shipping address is invalid and/or cannot be shipped to by your shipping provider, consider refunding the order. The Order Cancellation Penalty may be waived or disputed for orders that meet these conditions.

What should I do if the customer verified her shipping address but my shipping carrier still cannot ship to the address?

If the customer has verified her shipping address, but you are able to confirm and prove that the provided shipping address is invalid and/or cannot be shipped to by your shipping provider, consider refunding the order. The Order Cancellation Penalty may be disputed for orders that meet these conditions.

文章内容来源：wish商户官方网站  

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

您可以要求用户提供地址的详细信息,比如省市区街道楼号等,然后与第三方地址数据库进行匹配验证。也可以发送验证码到用户手机或邮件,要求用户提供验证码以确认地址。

如果地址验证失败,您可以告诉用户地址信息不完整或与第三方数据库不匹配,请用户重新输入地址详细信息。如果再次验证失败,您可以选择暂不提供配送服务,或者告诉用户目前地区暂不支持配送,需要升级服务范围。

您可以提供一个“修改地址”的功能入口,用户登录后可以修改已经绑定的地址信息。修改后需要再次进行地址验证,如果通过可以直接使用新的地址,如果验证失败需要告知用户原因。

Yes,在显示或提供用户地址信息时,需要避免泄露用户具体详细地址,可以只展示地区、街道名称等粗略信息,不提供具体楼号等信息,以保障用户隐私安全。同时不要将用户地址信息提供给第三方,需在系统内保护存储。