Frequently Asked Questions about the Advanced Logistics Program (applicable to all destination countries supported)

In this article, we outlined a few frequently asked questions from merchants about the Advanced Logistics Program.

1. How to handle high self-delivery costs and long delivery time in remote areas where no pickup carriers are able to reach?

Currently, the program's designated pickup carriers can provide pickup coverage in more than 30 cities, and will continue to expand coverage areas.

For merchants located in areas where the pickup coverage is not available or not cost-effective, you are advised to leverage the Wish HUB Program, a first-mile logistic program aiming to decrease your delivery cost and improve logistics efficiency. For details about the HUB Program, please refer to the HUB Program FAQ.

2. What if pickup carriers deliver the orders to the Advanced Logistics Program warehouses after the required delivery time and the late arrival fee of additional 50% of the original shipping fee is charged?

You can check if the time period from when the order is released to when the first carrier scan is recorded is less than 72 hours. If so, you may dispute the late arrival fee on WishPost for a reduction or remission. Merchants may visit this FAQ on how to submit logistics-related disputes in WishPost.

3. What if an order of a product from my overseas warehouse inventory is marked as an “Advanced Logistics Program” order?

If a product is part of a merchant's overseas warehouse inventory, but Wish Express hasn't been enabled for this product yet, relevant orders for this product will be marked as "Advanced Logistics Program" orders. In this case, please navigate to WishPost > the Dispute Toolkits page, and submit an online dispute as soon as possible in order to remove this order from the Advanced Logistics Program. On the “Submit Dispute” page, please click “template download” to download the latest template and fill in the relevant Order ID and reason(s) for removal from the program. Wish will review and process your request within 3-4 business days. If approved, the order will be removed from the Advanced Logistics Program, and you may directly dropship related orders to customers afterward. 

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

平台物流计划指的是平台根据用户需求,为用户提供从中转中心到用户指定地址的配送服务,由平台全权负责物流运输过程中的安全、及时性等服务保障。

平台物流计划主要适用于日常消费类商品,如家电数码、生活用品、食品等,但不适用于易碎易损和危险品。

登录平台网站或App,选择已上架商品,下单后填写收件人地址,结清付款。平台将为您安排物流公司包装货物并发往指定地址,您可在物流系统实时追踪物流进度。

可以,如预约送货时间段、同城配送、次日送达等增值服务需额外收费。平台也会不定期有优惠活动,提供部分增值服务免费试用。