速卖通差评回复模板 速卖通怎么搞定差评的问题？

　　速卖通差评回复模板你知道哪些?有的时候一些闹心客户不满意产品质量或服务，就会给大家的速卖通来个差评，此时你就要用到速卖通差评回复模板。如何找到速卖通差评回复模板解决问题呢?请看小编怎么说。

　　速卖通差评回复模板：催促下单，库存不多

　　Dear X,

　　Thank you for your inquiry.

　　Yes, we have this item in stock. How many doyou want? Right now, we only have X lots of the X color left. Since they arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!

　　Best regards,

　　(name)

　　回应买家砍价

　　Dear x,

　　Thank you for your interests in my item.

　　I am sorry but we can’t offer you that lowprice you asked for. We feel that the price listed is reasonable and has beencarefully calculated and leaves me limited profit already.

　　However, we’d like to offer you somediscounts on bulk purchases. If your order is more than X pieces, we will giveyou a discount of xx% off.

　　Please let me know for any furtherquestions. Thanks.

　　Sincerely,

　　(name)

　　断货 (out of stock)

　　Dear X,

　　We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.

　　http://www.aliexpress…

　　Please let me know for any further questions. Thanks.

　　Best Regards,

　　(Your name)

　　速卖通差评回复模板：关于速卖通支付选择escrow，提醒折扣快结束了

　　Hello X,

　　Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.

　　Please let me know for any further questions. Thanks.

　　Best regards,

　　(Your name)

　　速卖通差评回复模板：因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

　　Dear X,

　　I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount. Thank you!

　　Please let me know if you have any further questions. Thanks.

　　Best Regards,

　　(Your name)

　　提醒买家尽快付款模板

　　Dear X,

　　We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.

　　If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.

　　Thanks again! Looking forward to hearing from you soon.

　　Best Regards,

　　(Your name)

　　Dear X,

　　We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.

　　We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.

　　Best Regards,

　　(your name)

　　PS: We are one of the biggest suppliers on AliExpress. With more than 3 years’ experience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.

　　If you have any questions, please contact us; we are happy to help you.

　　速卖通差评回复模板：订单超重导致无法使用速卖通国际小包免邮的回复

　　Dear X,

　　Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.

　　If you have any further questions, please feel free to contact me.

　　Best Regards,

　　(Your name)

　　速卖通差评回复模板之海关税的问题 (customs tax)

　　Dear X,

　　Thank you for your inquiry and I am happy to contact you.

　　I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.

　　First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.

　　Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.

　　I appreciate for your understanding!

　　Sincerely,

　　(Your name)

　　速卖通差评回复模板：速卖通物流遇到问题

　　Dear X,

　　Thank you for your inquiry; I am happy to contact you.

　　We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.

　　If you have any further questions, please feel free to contact me.

　　Best Regards,

　　(Your name)

　　速卖通差评回复模板：速卖通怎么搞定差评?

　　1、讨好客户让客户更改。又给这优惠又给那折扣又赠免费礼品的。哄孩子给糖吃，他就顺着你，假发行业小客户居多 这招管用。

　　2、声讨客户。

　　3、提升好评。客户死活不改差评，那没办法了，最好的办法就是提升提升提升提升提升，用好评把差评顶下去，很多线下交易的老客户跟你交易了不止一次了，对你的服务和产品都比较认可，那干嘛不让他们跟你通过速卖通线上交易呢。

　　以上就是关于速卖通差评回复模板你要遇到的一些问题，怎么解决怎么回复都在上面详细介绍了，如果您还有疑问的话可以关注开淘网，把您想要了解的问题输入搜索框，就会有很多相关的内容供您浏览。

　　相关阅读

　　速卖通收到差评怎么办?如何减少差评?

　　如何做好速卖通评价管理

　　速卖通售后纠纷处理技巧

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

一定不要直接反驳或辩解用户的差评内容,最好是表达歉意,同时也说明一些事实真相。也可以主动提出退货或换货的方案,以满足用户的需求。最后感谢用户的提醒,并表示将改进。

直接要求用户删除差评是不妥当的。可以表示理解用户的不满,并自我检讨可以改进的地方。同时提出给用户赔礼道歉,如优惠卷等小礼物。如果用户因为产品问题导致损失,还可以酌情提供部分经济补偿。这种态度往往可以使用户感到被尊重,进而考虑撤回差评。

差评无法完全抹掉,但可以通过其他方式减轻它对业务的影响。例如增加更多正面评论交流,同时也不断完善产品和服务质量。以积极的态度面对每一起问题,让更多顾客体会到你的诚意,他人就不会太过重视某一起差评。同时也可以在评论区适当回复,让更多人看到你作为商家的负责任态度。