Why is my product shown as “Sold Out” when I still have enough inventory?

Merchants sometimes may notice that their product is shown as “Sold Out” on the Wish app or website when in fact they do have enough inventory to sell. There are three common scenarios for why this is happening and how to resolve the discrepancy:

Scenario 1: Merchants are viewing the product from a country/region they do not ship to

Merchants have previously set up destinations to ship their products to Account > Shipping Settings on the Merchant Dashboard:

If merchants are currently located in a country/region outside of their pre-set shipping destinations, their products will be shown as “Sold Out” to them on the Wish app or website. Customers located in the shipping destination pre-set by merchants are still able to view and purchase the products on Wish. Merchants may view their product status details by visiting the Product Listing Status page in Merchant Dashboard. Visit this guide on how to check the product listing status.

Merchants may also view and modify their products' international shipping settings, including shipping prices for different destinations. Refer to this guide for more details.

 

Scenario 2: Merchants do not have certain destinations enabled for a particular product

Merchants are able to enable and disable certain pre-set destinations for each product listing on the Merchant Dashboard. Customers in enabled destinations can view and buy the product on Wish, whereas those in disabled destinations cannot. Therefore, one potential reason for a product showing as “Sold Out” is that merchants do not have certain destinations enabled for that product.

To check and modify the enabled destinations on a product level, navigate to the Products > View All Products page. Locate the product in question, and click the price or ‘Enable' under the Country Shipping Price column for the product:

Merchants can enable or disable specific destinations in the “Edit International Shipping Options” page that follows:

For more details on enabling or disabling destinations on a product level or updating a product's international shipping options, please refer to this guide.

If you have additional questions about any of the above scenarios, feel free to reach out to your Account Manager for assistance.

文章内容来源：wish商户官方网站  

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常见问答(FQAS)

可能原因一:您购买的商品可能需要一定时间进行生产或配送,需要等待一段时间才能发货。

可能原因一:您下单时刚好库存不足,系统自动取消了您的订单。可能原因二:支付时间超过限定时间未完成支付,系统自动取消了您的订单。

可能原因一:因物流环节延迟,发货时间未如期。可能原因二:系统预估错误,实际发货和收货时间会有一定波动。

可能原因一:系统数据更新不及时,库存实际已售罄。可能原因二:该商品暂时停售状态。