Ana Ballesteros

Emergia Contact Center

Emergia is a multinational company specialized in the comprehensive customer relationship management in the field of Interactive Contact Center, the business process outsourcing (BPO) , Consulting Customer Care and Customer Experience. Made up by a group of professionals with an average of 17 years of experience in the industry, Emergia revolutionizes traditional outsourcing approaches. Their internal culture "emotional experience"​, flexibility and quick response capabilities join the strength of its infrastructure and processes to deliver consistent and innovative solutions tailored to the needs of each company. With international presence, the company offers its services in 9 languages. With offices in Spain, Colombia, USA and Dominican Republic, Emergia has over 6000 employees around the world