Sergio Shiramizu

B2X Care Solutions

B2X is a provider of managed post-sales logistics and service solutions for electronic products and critical technology infrastructures. We help clients achieve scalable business growth by concepting, implementing and delivering bespoke and omni-channel customer and product service setups. These range from efficient deployment, onsite installation, remote technical support to efficient maintenance, return or break/fix operations. Starting as a Business Process Outsourcing (BPO) provider in the customer service industry, we have made significant investments in our technology platform, vendor and fulfillment networks as well as service operation capabilities in order to expand our value proposition to end-2-end service solutions for all kinds of electronic products. Today, B2X is a provider of managed services in the area of value-added logistic and post-sales service for electronic products and provides a high variant of solutions along a client's product life-cycle – from deployment, customer support, onsite support to central depot repair services. With our technology platform B2X ONE, we enable our clients to deliver innovative and seamless service journeys. It helps orchestrate and integrate omni-channel service networks – from a single service incident to a unified view on global service performance. And B2X PaaS (Platform as a Service) is our holistic platform for the end-to-end management of complex post-sales services with the following benefits: – Seamless omnichannel integration, so that vital customer and product information is always available. – Intelligent algorithms that detect problems before they even occur. – End-to-end customer journeys for a consistent post-sales experience. – Frictionless integration of all service and logistics partners via standard APIs. Are you interested in our post-sales solutions, pricing, implementation, reference customers, or anything else? We will be happy to answer your questions.