电子邮件 | chr***@***.edu | 获取Email |
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电子邮件 | chr***@***.edu | 获取Email |
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Fredrickson is a multi-award winning, Debt Collection Agency (DCA) operating in the UK and is part of the wider Lowell Group, a leading provider of credit management services specialising in debt recovery, data analytics and customer insight. Fredrickson has three cornerstones to its business: 1. Compliance 2. Performance 3. Innovation Compliance - In today's environment, raw performance is nothing without compliance. Fredrickson is ISO9001, ISO27001& ISO14001 certified and has created the 'Customer Experience Programme' (CEP) to focus on our operations from a customers perspective. Fredrickson has appointed Professor Peter Davies CBE as an independent 'Customer Guardian' providing valuable feedback to the Senior Management via the CEP. Winner - 2013 Treating Customers Fairly category - Credit Today Awards Winner - 2012 Treating Customers Fairly category - CT Utilities & Telecoms Awards Winner - 2012 Best Customer Initiative category - CT Debt Collection Awards Fredrickson has deployed the ‘3 lines of defence' approach to quality and compliance. Performance - Strategically, a heavy focus is placed on increasing Right Party Contact (RPC) rates as this directly correlates to recoveries. Fredrickson has invested heavily in developing new technologies and methodologies to raise these rates to unmatched levels. Innovation - Fredrickson invests heavily in Research & Development and has many industry firsts including first UK DCA to offer a fully interactive customers portal - www.fredpay.com and the introduction of 'Customer Voice' to gain and analyse customer feedback. Data & Analytics - Since the acquisition of Fredrickson in May 2013, the company has benefited from additional data & analytical enhancements. No other DCA has access to the data and analytic capabilities of the Lowell Group. To speak to our Sales team, please call: 0345 839 6319
总部 | Weybridge |
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行业 |
financial services |
公司 | Fredrickson |
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职位 | Call Centre Operative / Joint Call Centre Manager |
地点 | United Kingdom |
http://www.linkedin.com/in/christopherpole | |
部门 | |
头衔 | EMEA Contact Centre Operations Manager |
Canon EMEA EMEA Contact Centre Operations Manager
2020-07-01 -
Canon EMEA EMEA Contact Centre Operations Manager
2020-07-01 - 2023-07-10
Canon EMEA EMEA Contact Centre Specialist
2017-01-01 - 2020-06-01
Canon EMEA EMEA Contact Centre Specialist
2017-01-01 - 20203-06-01
Parking Services Advisor
2016-05-01 - 20168-12-01
Christopher Pole 在 Fredrickson 担任 EMEA Contact Centre Operations Manager
Christopher Pole 在 Fredrickson 的职位是 EMEA Contact Centre Operations Manager
Christopher Pole 的电子邮件地址是 chr***@***.edu
Christopher Pole 的电话号码是 -
Christopher Pole 的公司电话号码是 +447****
Christopher Pole 在 financial services 工作。
Christopher Pole 的一些同事包括Vannessa Hudgens、Dhiraj Tolani、Christopher Pole、Sharon ChappleLerum Panchoo、。
Christopher Pole联系方式: 电子邮件地址:chr***@***.edu 电话号码:-
Christopher Pole 的个人领英是:http://www.linkedin.com/in/christopherpole
Christopher Pole 的办公地点:Weybridge
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