为卖家自配送订单发放退款和优惠

重要： 需要您在收到退货后的两个工作日内发放退款。如果您未处理退款，亚马逊将代您为买家退款并从您的卖家账户中扣除相应金额。

您可以在买家退回商品后发放退款；如果您同意买家保留商品，也可立即发放退款。如果您同意买家的退货请求，或买家申请仅退税费并且您同意此申请，可以从退款选项页面中的几个选项中进行选择。

如果您希望买家退还商品，我们建议您等收到商品后再发放退款，以便评估退货商品的状况。为确保良好的买家体验，请积极监控退款进度，确保及时将退款发放给买家。要设置退货说明，请访问退货设置页面。

有关更多详情，请参阅：

• 发放退款

• 优惠和其他退款

注意： 所有亚马逊物流订单的退款和发往由亚马逊自动收取税费的州的订单的仅退税退款均由亚马逊客户服务处理。

亚马逊官网原文详情：   

Issue refunds and concessions for seller-fulfilled orders

Important: You are required to issue a refund within two business days after you have received a return. If you do not take action regarding the refund, Amazon might refund the customer on your behalf and charge the amount to your seller account.

You can issue a refund either after the product is returned or, if you are allowing the buyer to keep the product, you can issue a refund immediately. If you authorize a return request or a buyer has requested a tax-only refund and you want to refund the order, you can choose from several options mentioned in this Refund options page.

If you want the product returned, we encourage you to wait until you receive it before issuing a refund, in order to evaluate its return condition. To foster positive customer experience, actively monitor the refund to ensure that it is issued to the customer in a timely manner. To set up your return instructions, visit the Returns Settings page.

For additional details, see:

• Issue a Refund

• Concessions and additional refunds

Note: All FBA order refunds and tax-only refunds for orders shipped to a state where Amazon manages tax collection automatically will be processed by Amazon Customer Service.

文章来源：亚马逊官方网站

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

如果您在预期收货日期后还没有收到产品,请先联系卖家确认订单状态。如果卖家无法提供订单追踪信息或者告知运输延误,您可以要求卖家全额退款。

如果产品有质量问题,您可以联系卖家要求换货或者退款。卖家有责任提供符合质量保证的商品。但请保留产品和其外包装材料以提供客户服务部门检查。

根据亚马逊规则,在产品收到日起算7日内,您可以不提出任何理由全额退款。7日之后,您需要明确说明产品问题才能获得全额退款,例如质量问题、尺寸不符等。但部分商品如数码产品的退货政策会有差异。

由于本次采用的是卖家自配送,所以退货时的运费也将由卖家承担。卖家需要为您提供退货地址和快递单号,确保退货环节顺利完成。