更换

注意： 该报告显示向买家发放的已完成订单的换货。请查看换货报告。

此报告会 24 小时内完成更新。

字段定义

免费换货原因

亚马逊官网原文详情：   

Replacements report (overview)

This report shows replacements issued to customers for completed orders. View the Replacements report.

Please allow 24 hours for the report to be updated.

Field Definitions

Online Header	Download Header	Description
Date	shipment-date	DD-MON-YYYY. Date of free replacement shipment
Merchant SKU	sku	Seller's item identifier
ASIN	asin	Amazon Standard Inventory Number
Warehouse ID	fulfillment-center-id	Fulfillment center shipping this unit.
Original Warehouse ID	original-fulfillment-center-id	Original fulfillment center shipping free replaced item.
Quantity	quantity	Units shipped in replacement shipment
Replacement Reason Code	replacement-reason-code	Reason for replacement: see Free Replacement Reasons
Replacement Customer Order Id	replacement-customer-order-id	Order ID of the replacement order
Original Customer Order ID	original-amazon-order-id	Order ID of original shipment

Free Replacement Reasons

Code	Reason
0	Other
1	Was lost
2	Defective
3	Damaged in shipping
4	Shipped wrong item
5	Item missing from shipment
6	Lost by shipper
7	Catalog error/wrong item ordered
8	Shipped to wrong address
9	Delivery problem (correct address)
10	Damaged due to DC/FC handling
11	Shipment in cleanup: item not received
12	Policy exception/customer error

文章来源：亚马逊官方网站

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

亚马逊提供30天无理由退货服务,您可以在收到商品后30天内申请退货。退货时请将商品及原包装完好无损地寄回我们,我们会为您安排退货地址。

一般情况下,我们会在收到退货商品后3-5个工作日内为您完成退款。具体时间取决于您选择的退款方式。

如果是正常换货情景,由于是我们承担的质量问题,我们会为您负担购买商品和退货物流费用,您无需额外支付邮费。但如果是您个人原因退货,例如更改心意,尺码不合适等,就需要您承担退回商品的邮费。

换货是指因质量问题需要更换同样商品,我们会向您提供充值商品;退款是指不满意原因退回已购商品,我们会为您进行退款。一般情况下,质量问题Led可以选择换货或退款,其他个人原因只提供退款选择。