了解eBay交易中的退换货政策

FAQs About Returns and Exchanges on eBay

Q1. How does eBay charge me if the item I buy doesn't match the original promotional image?

A1. If you want to return a product, offer the buyer an additional refund via PayPal. The amount you will refund during the return process will only be the original price plus the original shipping. If it is a domestic return process, and the eBay return label is automatically sent to the buyer, once the buyer uses the return label (with a collection record), the corresponding return shipping fee will be charged in the monthly bill.

Q2. What if no return is received, or the buyer returns the goods in the wrong way?

A2. If a buyer uses a return service with a tracking number and the seller receives an incorrect or false return item, we recommend reporting the buyer's actions. If the buyer does not upload a return tracking number, or uses a return service that does not have a tracking number, please contact the buyer to confirm the return time if the seller does not receive the return.

Q3. I will ask the buyer to arrange the movement label for return, and I will be responsible for the freight. But the buyer used a very expensive method of shipping, which far exceeded my original cost. May I submit this request?

A3. Suggest you communicate with the buyer first, decide to choose which kind of transport means, freight is how much, after reaching an agreement,the freight is refunded. Be sure to show the buyer that you have committed to pay the return shipping, complete the actual payment of shipping, and keep a screenshot record of PayPal payment.

Q4. What happens if the buyer misuses the return request?

A4. The buyer apparently changed his mind and asked for a return, but when selecting reason for return he chose reason that item did not match description. If you think buyer is abusing return request, you can report it to buyer. The eBay Seller Protection Team will investigate and in some cases we will step in and declare that it is not your fault. Buyers who abuse system can have their accounts frozen or even be removed from platform. We will also notify you via email after we have provided you with protection.

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常见问答(FQAS)

对,eBay收取退换货费用。如果您退换的商品是被卖家陈述过误导性或不准确的内容,那么eBay将不会收取费用。其他情况下,一般每次退换商品会收取一个小费用。

eBay规定,买家在收到商品后30天内可以要求退换货。30天期结束后,则无权再要求退换货。但如果您能证明商品存在质量问题,可能可以在30天后提出申诉。

如果退货过程中出现问题,如丢失商品等,首先与卖家进行协商解决。如果无法解决,可以向eBay投诉,eBay将进行调解。严重的问题甚至可能会取消卖家账号。一般来说,卖家有责任承担退货过程中的风险。