英文回答ebay售后常见问题之退换货

Q1. How does eBay charge me if the item I buy doesn't match the original promotional image?

If you want to return a product, offer the buyer an additional refund via PayPal. The amount you will refund during the return process will only be the original price plus the original shipping. If it is a domestic return process, and the eBay return label is automatically sent to the buyer, once the buyer uses the return label (with a collection record), the corresponding return shipping fee will be charged in the monthly bill. 

Q2. What if no return is received, or the buyer returns the goods in the wrong way?

If a buyer uses a return service with a tracking number and the seller receives an incorrect or false return item, we recommend reporting the buyer's actions.

If the buyer does not upload a return tracking number, or uses a return service that does not have a tracking number, please contact the buyer to confirm the return time if the seller does not receive the return. 

Q3. I will ask the buyer to arrange the movement label for return, and I will be responsible for the freight. But the buyer used a very expensive method of shipping, which far exceeded my original cost. May I submit this request?

Suggest you communicate with the buyer first, decide to choose which kind of transport means, freight is how much, after reaching an agreement, the freight is refunded. Be sure to show the buyer that you have committed to pay the return shipping, complete the actual payment of the shipping, and keep a screenshot record of the PayPal payment. 

Q4. What happens if the buyer misuses the return request?

The buyer apparently changed his mind and asked for a return, but when selecting the reason for return, he chose the reason that the item did not match the description. If you think the buyer is abusing the return request, you can report it to the buyer. The eBay Seller Protection Team will investigate and in some cases we will step in and declare that it is not your fault. Buyers who abuse the system can have their accounts frozen or even be removed from the platform. We will also notify you via email after we have provided you with protection.

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

部分商品支持退款申请,可以登录您的eBay账户查阅退款政策。退款仅限于未使用、未开封的商品。申请退款时需描述原因,等待卖家处理申请。如果申请被批准,您会收到退款。

如果您收到的商品有质量问题或与描述不符,您可以在收到货后7日内提出换货申请。登录账户后到“订单”页面点击“申请退换货”,选择原因并上传图片或视频作为佐证。卖家收到申请后会处理您的要求。如果申请被批准,卖家会为您免费换一件商品。

部分情况下,您可以选择仅退货不退款,例如配错了规格尺寸但不影响使用等情况。提出此申请需说明原因,由卖家决定是否受理。一般来说,如无质量问题,卖家可能不希望退货但不退款。

退货申请被批准时,如原因在卖家,如描述错误或质量问题等,则退货运费由卖家承担;如原因在买家个人因素如不想要等,则退货运费由买家承担。